Shipping and Returns
Free shipping throughout the store ( aside from a few items).
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days
- Please note our "Exclusive designs" take at least 4-7 business days to process as they are made to order. Once shipped orders arrive to U.S locations in about 1-2 weeks. ( expedited shipping is available for an additional fee; you must contact us at time of purchase if interested )
- Because we want to give our customers a Jurassic value, most international shipping is also free, but it can and sometimes will take up to 60 days to arrive. ( expedited international shipping is available for an additional fee; you must contact us at time of purchase if interested )
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. Please keep in mind orders can take up to 5 business days to process. While delivery time can sometimes take as little as 1 week it can also take as long as 6 weeks. Holidays, postal strikes, and other numerous circumstances can further effect shipping time.
- Our items come from multiple suppliers and locations so you may not receive all of your items at the same time; this ensures you get your orders as quickly as possible.
While we are always working on providing faster shipping options at affordable prices, please keep in mind we are a small business and hope for your patience while we improve and grow.
We want you to be thrilled with your purchase, If any of the following has occurred please do not hesitate to contact us at firstname.lastname@example.org for your deserved refund in full.
- The wrong item was received in terms of color, size, or model (evidence is needed).
- The package has arrived in a damaged condition (evidence is needed).
- The item arrived in extremely poor quality (evidence is needed).
- The order went missing.
- The estimated delivery time has expired.